Volunteer Ambassador Program

WELCOME TO HOUSTON
Strategically positioned inside our airports, our Ambassadors offer 5-Star customer service and ‘Houston friendly’ hospitality as they welcome guests to Houston

A diverse group of Houston Airports Volunteer Ambassadors spotlight the city’s signature hospitality by greeting airport guests, providing information, assisting air travelers and sharing unique details about Houston’s airports. Ambassadors volunteer at George Bush Intercontinental Airport and William P. Hobby Airport. 

Whether it’s a welcoming smile or pointing an airport guest in the right direction, the Volunteer Ambassador Program is crucial to supporting the millions of passengers who visit Houston’s airports each year. Our team of Ambassadors represent Houston, the most diverse city in the United States. 
 
Each Volunteer Ambassador offers a unique connection to aviation. We invite you to spark up a conversation with our team of Ambassadors who proudly wear red shirts or jackets. 

LEARN MORE ABOUT THE HOUSTON AIRPORTS VOLUNTEER AMBASSADOR PROGRAM

JOIN OUR TEAM:

Houston Airports is seeking Volunteer Ambassadors who are friendly, outgoing and passionate about connecting with people. Our team is looking to add customer-focused, reliable and efficient problem-solvers to provide general airport details at information booths throughout our terminals.  

What applicants need:

  • A friendly, outgoing personality
  • Ability to approach and communicate with people from different backgrounds
  • Willingness to learn about airport and tourist and cultural offerings throughout Houston
  • Computer skills with ability to navigate the internet
  • Must be at least 18 years old
  • A background check is required for approval to work within secured areas of our airports
  • Volunteers are asked to work only four hours a week
  • Some walking inside airport terminals may be required
 

Benefits include:

  • Free parking privileges
  • Discounts on airport retail and dining
  • Appreciation luncheons
  • Opportunity to meet global leaders

WHEN YOU BECOME A VOLUNTEER AMBASSADOR:

Houston Airports Volunteer Ambassadors may also help with the escort of VIPs, during emergencies or irregular operations at the airport and during special events, like holiday travel.  
 
Once on board, new Ambassadors are assigned to a Volunteer Ambassador mentor who will train the new team member prior to the new Ambassador receiving their assignment which may include:  

  • Meeting and greeting airport guests
  • Helping guests find their way through the airport 
  • Proactively approaching guests who may need help
  • Staffing information booths
  • Supporting special events or activities  

 

CONNECT WITH US:

For questions, please call 281-233.1920 or email HASVolunteers@houstontx.gov 

DIDI EXPLAINS WHY SHE LOVES BEING A HOUSTON AIRPORTS VOLUNTEER AMBASSADOR

DIDI EXPLAINS WHY SHE LOVES BEING A HOUSTON AIRPORTS VOLUNTEER AMBASSADOR

 

IN THEIR OWN WORDS | AMBASSADORS SHARE WHY THEY LOVE VOLUNTEERING 

“There are never two days just alike. There’s always a story to share with my family when I return home about something positive that happened at the airport. I think of this ‘job’ as my ego booster!”

- Norma

“Knowing we are often the first -and sometimes the only- impression of Houston and our country is a rare opportunity. ‘Houston Friendly’ is not just a slogan for us, it’s natural.”

- Bud

“There is never a dull moment at the airport. People scurry in every direction all the time. I get caught up in the excitement and feel like I belong, that I am appreciated, and I am part of the excitement. Volunteering at the airport is taking retirement life to the next level. I am embracing every minute.”

- Susan

 

Meet our HAS volunteer program manager

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Volunteer Coordinator_Ella


Ella Ghica

Manager of Volunteer Outreach Initiatives

Ella Ghica has a passion for people and understands and values the importance of genuine human connection. Ella understands the power of a smile and difference hospitality and kindness can make in someone’s day. 5-Star customer service creates the opportunity to positively influence how people experience and remember their visit to Houston’s airports and the City of Houston.  

Among Ella’s favorite quotes are words shared by Maya Angelou, “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”  

 Ella joined the Houston Airports Volunteer Program in March 2008 and began coordinating some volunteer initiatives. In September 2022, Ella became responsible for all volunteer outreach initiatives for Houston Airports.  

“I take my role as Manager of Volunteer Outreach Initiatives very seriously,” said Ghica. “I strive to do all that’s possible to encourage those who may be shy and hesitant, but also want to volunteer and engage with the airport community.” 

Ella finds joy in watching volunteers grow and flourish in their role, which is so crucial to the Mission and Vision of Houston Airports. “Together, our team of Volunteer Ambassadors are changing lives while spreading the word about great Houston Airports and its team awesome!” 

To those considering becoming a Houston Airports Volunteer Ambassador, Ella shares this:  

  “Come join our team. Your life will change! The interaction with airport guests cultivates personal satisfaction and pride.  You will make new friends, have so much fun and find purpose in offering helpful advice to those who need it.”