Step into the newly expanded Terminal D-West at George Bush Intercontinental Airport (IAH), and you’ll discover more than just new gates and amenities. You will experience a transformation in international travel through Houston. With more than 80 customer service representatives stationed throughout the terminal, from the Ticketing Lobby to U.S. Customs counters and throughout the expanded Terminal D. Customer service representatives are ready to assist in over 24 languages, this expansion sets a new global standard for passenger care.

The 160,000-square-foot expansion officially opened on October 22. This marks a transformative moment for Houston Airports, which is focused on creating a seamless, world-class experience for millions of annual visitors.

“We’re committed to creating a holistic customer service experience across Bush Airport,” said Liliana Rambo, Chief Terminal Management and Administration Officer for Houston Airports. “International travelers have unique needs and the expansion of Terminal D has inspired us to take additional steps to ensure those needs—especially language support—are fully met.”

Since March, Houston Airports has hired nearly a dozen more customer service representatives to accommodate the terminal expansion while maintaining the airport system’s brand promise to deliver exceptional customer service in modern facilities while providing uniquely ‘Houston-friendly’ hospitality.

Travelers passing through gates D1 through D6 will find a space designed with their needs in mind. The new gates—equipped to handle both wide- and narrow-body aircraft—expand capacity for international flights. But it’s not just about size. From U.S. Customs to meet-and-greet areas, multilingual representatives are stationed throughout the terminal to assist with everything from navigating security to finding gates, ensuring personalized service from start to finish.

Passengers will also be able to spot help easily—thanks to the new uniforms for customer-facing employees. Customer Service Representatives and Custodians now wear bright orange polos, a uniform designed to make finding assistance quick and effortless. Whether you’re looking for directions or guidance, Houston Airports has made sure the customer service team stands out, ensuring every traveler feels supported from the moment they step into the terminal.

“Our staff is excited and ready to welcome more passengers,” said Andrew Czobor, Assistant Director of Terminal D and the Federal Inspection Services (FIS) at Houston Airports. “Travelers can expect a smooth experience at every step, with friendly, knowledgeable staff eager to assist.”

The newly expanded terminal also introduces advanced digital solutions aimed at enhancing the passenger experience. Interactive touch-screen kiosks positioned throughout the terminal mirror the intuitive experience of the Houston Airports website and app. These kiosks provide quick and easy navigation to terminal maps, restaurants, shops and amenities like the sensory room, the child's play area and an adult changing room. In addition to these digital tools, the expansion enables the Terminal D expansion to offer Wi-Fi 6, the latest in wireless technology, offering faster speeds and greater connectivity for passengers.

Inside, the terminal feels open and bright, with modern seating, charging stations and plenty of space for passengers to relax before their flights.

For Houston Airports, the expanded terminal isn’t just a nod to the city’s status as a global aviation hub—it’s an expression of what makes Houston special. Friendly faces, diverse languages, and warm hospitality define the city as much as its skyline.