One of the first impressions most visitors have of our city is when they step off an airplane at either George Bush Intercontinental Airport (IAH) or William P. Hobby Airport (HOU). A simple act such as finding a friendly face to answer a simple question can make a confused traveler feel at home.

And that’s what the Airport Ambassadors do on a daily basis, and they were recently thanked for their efforts during a special luncheon in their honor at the Woodlands Waterway Marriott. United Airlines Managing Director for Airport Operations Customer Service Michelle Brown served as the keynote speaker and spoke about the importance of customer service to enhance the airport experience. Photos of the event are available here.

With almost 130 volunteers combined at both airports, the Airport Ambassadors collectively serve 14,000 hours each year to help enhance the customer experience for the 55 million travelers who pass through the airports each year. 

Bush Airport was recently designated a 4-star rated airport, according to an annual survey conducted by Skytrax, recognized as a leading global air transport rating organization. Skytrax first awarded William P. Hobby Airport a 4-star rating in 2016. There are only four four-star airports in the United States and Houston has two of them.

The Houston Airports Ambassador Program is a rewarding experience and only requires four hours each week. To learn more about how to volunteer with the airports, please click here.