The Houston Airport System is made up of a three-airport system. Each airport has unique amenities, but accessibility is a required amenity provided at all locations to ensure outstanding travel experiences to customers with disabilities and their families. This page highlights accessibility-related services and facility information that we hope is helpful to travel planning.
Comments or concerns regarding ADA and airport accessibility issues can be directed to the Houston Airport System ADA Program Manager, Anthony Brown
By mail: Houston Airports, 16930 John F. Kennedy Blvd, Houston, TX 77032
Via telephone: 281) 233-1859 or (281) 726-4792
Via email: firstname.lastname@example.org.
The Houston Airports ADA Program Manager is your point of contact should you or your family with a disability would like to make a Request for Reasonable Accommodation. Please complete the form found at the following link: HAS Request for Reasonable Accommodation
Information about the Houston Airports ADA Policy and Grievance Procedure can be found at the following link: https://www.fly2houston.com/sites/default/files/2021-04/Grievance%20Procedure%20at%20HAS.pdf
Information about the City of Houston’s ADA Policy and Grievance Procedure can be found at the following link: https://www.houstontx.gov/adainfo/ada-policy.pdf
ASL Interpretation is available located throughout the airport through the LanguageLine service. Access is available at designated customer service representative booths within the terminal.
IAH offers Aira subscribers free access to Aira services while traveling through this airport. For more information on Aira, visit the following link: Visual Interpreting – Get Live, On-demand Access to Visual Information (aira.io).
Both the pre-security below-ground Subway train and the post-security above-ground Skyway Automated People-Mover are wheelchair accessible. Additional information about both train systems can be found at the following link: https://www.fly2houston.com/iah/interterminal-transportation
Accessible parking spaces are located on all levels at all airport-owned parking garages as well as at ecopark and ecopark2. Shuttles from ecopark locations to the airport that accommodate wheelchairs are available. Customers may call 1-281-233-1786 to inquire about accessible parking and shuttle service.
Airport restrooms are wheelchair accessible, and family restrooms that accommodate companion care are located throughout the airport.
The Transportation Security Administration has established TSA Cares to provide additional assistance during the security screening process to travelers with disabilities, medical conditions, and other special circumstances. Contact TSA Cares at least 72 hours prior to traveling with questions about screening policies and procedures and what to expect at the security checkpoint. Contact information and call-in hours for TSA Cares can be found at this link: https://www.tsa.gov/contact-center/form/cares.
Service animals are welcomed at the airport. Service Animal Relief Areas (SARA) are provided in the sterile area of the terminals. To protect working animals and their handlers, all pets and emotional support animals must be crated at all times while within the terminal. Pets and emotional support animals may use the SARA.
Service animal relief areas can be found at the following locations:
- Terminal A, inside (post-security), near Gate A12
- Terminal B, inside (post-security), near Gate B1, across from The Fruteria
- Terminal C, inside (post-security), across from Gate C2
- Terminal D, inside (post-security), across from Gate D6 - Currently closed for renovations. The nearest animal service relief area is by Gate E12.
- Terminal E, inside (post-security), across from Gate E12
- Curbside Level 1 Arrivals (pre-security)
- Central Concourse Level 2 (post-security), across from Gate 21
The Sunflower Layard is an awareness program that encourages customers with non-visible disabilities to discretely notify staff. Our staff members are trained to assist customers with disabilities. To request a Sunflower Lanyard, please complete the form at the following link: HAS Request for Reasonable Accommodation and/or send a request to HAS_Accessibility@houstontx.gov.
- METRO buses are accessible. Please click the following link: http://www.ridemetro.org/Pages/Accessibility.aspx for complete information. Airport-specific METRO bus information can be found at the following link https://www.fly2houston.com/iah/shuttles-buses/
- Taxis are required to be accessible. Please click the following link: https://www.fly2houston.com/iah/taxis-ride-apps for airport taxi information.