Houston Airports aims to create a pleasure experience for ALL passengers and that includes people with disabilities.
Recently at George Bush Intercontinental Airport (IAH), a traveler who is blind was dropped off inside the doors of the main entrance to Terminal A. Myshauna Kennedy works at Starbucks which faces the entrance, and noticed the gentleman looked confused and needed assistance. She immediately walked over to assist him and then guided him to the ticket counter where the airline ensured the passenger got to his gate on time and with ease.
All Houston Airport System employees are offered disability awareness training. In addition, the airports are investing in resources to make travel easier for our passengers with disabilities including
- appointing an Americans with Disabilities Act (ADA) Coordinator,
- providing Aira Technology free of charge at the airports for the blind low vision community,
- ensuring new interactive kiosks were ADA compliant,
- hosting the Wings For All program which provides airport “rehearsals” specially designed for individuals with autism spectrum disorders and/or intellectual/developmental disabilities,
- conducting a terminal audit to improve accessibility and
- hosting the ACI Global Training certification workshop to name a few.
“Airports can be confusing for anyone. I am glad that Myshauna was able to provide that helping hand to our passenger,” said Director of Government Relations and ADA Coordinator Tim Joniec.