The team at George Bush Intercontinental Airport (IAH) demonstrated their commitment to delivering exceptional customer service during a recent interaction with U.S. Rep. Maxine Waters (CA-43) who was in Houston to attend the funeral of U.S. Rep. Sheila Jackson Lee who died from pancreatic cancer in July after representing the 18^th Congressional District - which includes Bush Airport - for three decades.

IAH Airport Service Representative Juan Lazalde and IAH Airport Service Representative Supervisors Douglas Ramirez and Sherrill-Ann Clarke welcomed Congresswoman Waters and her daughter and worked with an airline at IAH Terminal A to print boarding passes and bag tags for the 85-year-old woman.

Waters took photos with airport staff, who presented her with a Skytrax airport pin. The pin celebrates Bush Airport as a 4-Star Skytrax Airport and William P. Hobby Airport (HOU) as the first and only 5-Star Skytrax Airport in North America.

“We thank you for allowing us to serve you and your family during this somber time, and we hope that you will allow us to serve you in the future,” said Sherrill-Ann Clarke, Airport Operations Supervisor for Houston Airports. The Congresswoman expressed her gratitude, took more photos, and left with fond memories of her experience at IAH.

Clarke helped to escort Waters to an airline lounge before the Congresswoman boarded her flight. Despite the somber occasion of her visit to Houston, Clarke shared that the Waters was joyful as she reminisced about Jackson Lee’s fondness for Houston Airports.

“This is another example of our team’s customer service excellence,” said Andrew Czobor, Houston Airports Assistant Director for IAH Terminal D. "No matter who the passenger is, providing world-class customer service is crucial to the overall passenger experience. Our goal is to ensure every traveler feels valued and cared for, and this brief encounter with Congresswoman Waters exemplifies our commitment.”